Friday, June 21, 2013

100% No-Risk Guarantee



We want you to be more than pleased - we want you to be absolutely delighted - with every carpet, upholstery, rug, or tile & grout cleaning we do.

Why? If we make a raving fan of you, you will tell your friends and neighbors and we won't have to print up and distribute these pamphlets anymore. How do we know? Because, before we left Florida, we
operated for 12 of 16 years with no advertising - only returns and referrals. If we don't make a raving fan of you, then we have to buy every job forever. That is not profitable.

So every job comes with our iron-clad, risk-free guarantee.What does this mean? Simply this:

If you aren't happy with our work,
we'll clean the area again for free.
And, if you still aren't pleased,
you pay nothing.

Many companies do not guarantee their work. Maybe they are afraid too many people would want their money back. Care to guess how many have asked for their money back from us in the past 24 years? We stand behind our work 100%. If you ever have a question or concern about our work, please call us right away. We want every client to be a raving fan.

Monday, June 10, 2013

Why You Want A Clean, Healthy Carpet

Why You Want A Clean, Healthy Carpet

Which do you want? A carpet that looks good.
 
Or a carpet that is good, clean and healthy.


More and more cleaners are getting trained and certified just to compete against the fly-by-nights that
 
abound in this field (like doctors, lawyers, and used car salesmen). But few demonstrate an
 
understanding of the chemistry and physics that would help keep them out of trouble.

For example, I've heard of truck-mount operators brag that their unit heats the water to 250 degrees F.
 
Pretty interesting, since water turns to steam at 212 degrees.

They also brag, "My system will clean and disinfect your carpet because of the hot water." Pretty
 
interesting, since you have to boil stream water for five, preferrably ten minutes to kill the bugs
 
before you can drink it. If their unit puts the water on the carpet at 211 degrees (impossible since the
 
heater is at least 50 to 100 feet of hose away), it can’t raise the temperature of the carpet fiber enough
 
to disinfect and trying to would wreck the carpet. A carpet can only be disinfected chemically. This
 
should be done first, then cleaned to remove the residue. It's too bad many cleaners (those who

do pay for training) are not being taught this.

Actually, we have a way to disinfect without using disinfectant chemicals but if I told you how we
 
did that, well, (Ask me when we are alone, or as Jack Bauer would say, on a secured line.)

I'm not telling you about all these critters to scare you. Go on the E.P.A. web-site and see what they
 
recommend. "Two adults, no kids, no pets, no smoking - carpets should be cleaned once or twice per
 
year depending on climate and outdoor air quality" - not because of how it looks, but for

your health.

If all you want is "cheap", there's no telling what you'll get - you could get a ‘72 Pinto Stationwagon
 
or an ‘87 pick-up truck. It might get you there. This level of results can be achieved by calling just
 
about anybody in the yellow pages or by renting a machine from the grocery store yourself.

If you want to protect your investment in carpeting; if you want to protect your family from germs
 
and parasites, pollens, chemicals, and the risk of mold and mildew from over-saturation of carpets
 
and pads underneath, you're invited to call ProCleanersNJ carpet cleaners. You'll receive a free

written quote with no obligation. If you give us the go-ahead, you are

further protected by our ...

 

Monday, May 6, 2013

Value vs. Price



Price is what you pay. Value is what you get.


        Here's a little story to illustrate the difference. Once upon a time, a local nursing home called because the local furniture store recommended me. They wanted a bid to clean 7,000 square feet of corridors in the facility. After measuring it up, I gave the administrator my price. Based on the story I heard through the grapevine (last guys didn't get it clean - just wet. And it smelled like a wet dog for 2 days), I expected my price to be higher. It soon became apparent the previous truck-mount guys were pretty proud of themselves - they had charged 50% more than me!


     She quickly accepted my offer (before I changed my mind) and we set about with the security guy to schedule the work. It had to be done after dinner (7:00 P.M.) and completed before it got too late (patients had to sleep). I said, "How about Monday and Tuesday evenings? The security guy says, "Which one?" I said, "Both, why? How long did it take the last guys?" He said, they were in at 7:00 and out by 10:00." I said, "You mean two guys did 7,000 square feet in 3 hours and charged 50% more than I'm charging and left it dirty and wet and smelling like a wet dog for 2 days and got paid?"

He said, "Yep."

It took my 3-man crew 9 hours over 2 nights. We left the carpet clean, fresh, and dry. That's value and price!

Monday, April 1, 2013

7 Mistakes To Avoid When Choosing A Carpet Cleaner

7 Mistakes to Avoid When Choosing a Carpet Cleaner

Mistake #1: Choosing a cleaner based on equipment alone.



Well, no question. A $20,000-$30,000 brand new truck-mount with lots of promises in pretty
lettering on the side looks very impressive. The fact remains, I'll be using the same  machine that
came with my business when I purchased it in 1982  to restore the carpet they wreck with it. (Unless I
break down and buy a shiny new one just to improve my image.)





Mistake #2: Choosing a carpet cleaner based on low price.



This can be a problem in at least three ways:

1) Low price is the bait that gets you to call. Once in the home, you

are pressured into a more expensive job.

2) Low price could be for single-process (regular) cleaning. Once

explained, the customer is pressured to purchase the more

expensive "dual-process" (Illegal "bait-and-switch").

3) Often, especially in the cases above, the cleaner is inexperienced,

has cheap equipment, is untrained and lacks skill, or just doesn't

know what it costs to acquire the things that will get results,

referrals, and enable his business to stand the test of time.


Mistake #3: Choosing a carpet cleaner based on one phone call.





Instead, invite the person into your home to give you a firm, written quotation. Then you'll know

exactly what the cleaner recommends - and you won't be the victim of high pressure tactics when the

technician steps into your living room. (Some owners pay their technicians on commission
and don't even know how their customers are being pressured - or they encourage it.)




Mistake #4: Choosing a carpet cleaner who does not offer a 100% money-back guarantee.





Inexperienced cleaners have all kinds of reasons why they would never offer a guarantee: "What if t

the carpet is 20 years old and has permanent stains? - I'll lose my shirt


Experienced cleaners know that consumers aren't unreasonable, generally. They have a pretty good i

idea which of their stains are permanent and they


don't expect a 20-year-old carpet that 4 kids and 10 pets were raised on

will look like brand new because it was cleaned. They also know that a

company that doesn't offer a 100 % satisfaction guarantee is not very

confident of their ability to delight their clients with good old fashioned
skill and service. Ask him if he offers a written guarantee and make sure
it is included on the written quotation.


Mistake #5: Choosing a carpet cleaner without getting comments from his other clients.





Make sure you ask for references or are able to read comments from

current clients so you can depend on him and his work.
 

Mistake #6: Choosing a carpet cleaner who isn't certified.



I shudder to think what some of these guys are doing to people's carpets

by going out there with no formal training and trying to operate a truckmount
that puts out 3 gallons of 200-degree water per minute at 500 psi.

Even worse, trying to get a carpet clean with a portable that

doesn't have any power. (I see the results every day.)


Though seeing your operator's certification (not his boss's) doesn't

guarantee he will do a good job, not seeing it can mean just about
anything. (Ask me for a sampling of my horror stories.)


Mistake #7: Choosing a cleaner who is not a member of Angie's List.



https://www.angieslist.com is a website where you can find Find Top Rated Professionals - (Carpet Cleaners)

This website dedicated to:

1) honest, ethical business practices

2) staying current on carpet construction, fiber developments, and

the chemistry and procedures for caring for them

3) the highest level of customer service

You make a wise decision when you check  to https://www.angieslist.com

see if your cleaner is listed there in good standing.



Thursday, March 7, 2013

How to clean carpets professionally- Video

You tube video - ProCleanersNJ, I  made demo, on how I clean a carpet professionally

I hope everyone enjoys it.

Let me know if you have questions or ideas of  a  future video

Thank you

Chris

http://www.youtube.com/watch?v=jgaCFsnmKsg

Also Like us in Facebook for special promotions  https://www.facebook.com/ProCleanersNJ?ref=hl




Monday, March 4, 2013

Which Methods Clean Best?


Which Methods Clean Best?

I've used the the ProCleanersNJ method exclusively, because I've been able to use it to restore carpets.
Which include Pretreatment, Raking,stain removal, steam cleaning & Shampooing, and finish with a deodorizer. I've experimented with, dry-foam, powder, and  and found advantages and disadvantages with each. I am currently using a variation on the steam cleaning and shampooing method that incorporates some of the advantages of shampoo without the disadvantages. I'm looking into a new chemistry that promises low moisture and ease of dislodging dirt and stain residue. http://www.procleanersnj.com/



Monday, February 11, 2013

Crawlin’ Critters and Crud:


A Guide to the Slime, Grime, and Livestock 

That's Sleeping, Creeping and Galloping Through Your Carpet. Asphalt. Bacteria. Car exhaust. Chemicals. Coffee. Dirt. Dust. Earth. Fertilizer. Food particles. Fungus. Gravel. Grease. Grit. Hair. Herbicides.Industrial waste. Jelly. Kool Aid. Lint. Milk. Mud. Nicotine.Orange juice. Pesticides. Pet stains. Pollen. Pollutants. Rock.Sand. Soda. Soil. Soot. Tar.Tobacco Smoke. Urine. Vomit.Yucky stuff.

Plus, don't forget living creatures, such as fleas, dust mites, and other parasites and germs that live, hide, and breed in your carpet. Once they set up housekeeping, they multiply. (Will you help us? We're trying to find at least one thing that's in your carpet for every letter of the alphabet. So far, we don't have anything for Q, W, X,or Z. If you can think of something that could be in your carpet that begins with these letters - or any other letters - please call, 973-343-7627 write, or e-mail info@procleanersnj.com and we'll consider including them in our next- consumer's guide.)


Crawlin’ Critters and Crud: