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Showing posts with label commercial carpet cleaning. Show all posts
Showing posts with label commercial carpet cleaning. Show all posts
Wednesday, September 20, 2017
Sunday, February 9, 2014
When Is the Best Time to Clean Your Carpets?
Your carpets should be cleaned on a schedule and not simply when they look dirty or when relatives are about to drop in for a visit. Your carpets are one of the biggest investments in your house. It is important that they last a long time. In this article we’ll take a look at some key factors to help your decide which is right for your home.
The frequency of cleaning depends on a number of factors:
The newest studies show that carpet floors are better for allergy sufferers than hard surface floors. The reason? On a hard surface, floor allergens such as dust mites and their droppings, pollens and mold spores are easily stirred up every time someone passes by or something stirs the air. A carpet traps these allergens and other pollutants as well. However, if the carpet is not cleaned on a regular basis the filtering capacity of the carpet gets over-loaded.
With proper maintenance, regular vacuuming, entry mats to catch dirt that would be tracked into the carpet, etc. an average residential carpet would need to be cleaned every 12 months. Sooner for smokers, allergy sufferers or carpets that get heavy use. This time can be extended up to 18 months for carpets that get limited use.
When is the best time of day to clean your carpets? When you can be off them for 4-6 hours. Most professional carpet cleaners can have your carpet dry to the touch in just a few hours, but there can still be some moisture present. Walking on damp carpets allows any soil on your shoes to track off and resoil the carpet. It can also be a slip hazard if you walk from freshly cleaned carpet onto vinyl or a hard surface.
We us the most up-to-date technology for superior carpet or rug cleaning: Truck mount. Many ordinary carpet cleaners still use the old manual method because it has been around for over 40 years. This technique only cleans from two directions, often producing only mediocre results.
The first step is to perform a free carpet audit. This inspection process will determine the type of cleaning method that is most suitable for your home. From the results, together we can determine the best techniques to return your carpet to peak condition.
To get started, call 973-343-7627 to schedule your appointment online today.
The frequency of cleaning depends on a number of factors:
- How many people live in the house?
- How much use does it get?
- Are there smokers in the house?
- Does anyone in the family have allergies?
The newest studies show that carpet floors are better for allergy sufferers than hard surface floors. The reason? On a hard surface, floor allergens such as dust mites and their droppings, pollens and mold spores are easily stirred up every time someone passes by or something stirs the air. A carpet traps these allergens and other pollutants as well. However, if the carpet is not cleaned on a regular basis the filtering capacity of the carpet gets over-loaded.
With proper maintenance, regular vacuuming, entry mats to catch dirt that would be tracked into the carpet, etc. an average residential carpet would need to be cleaned every 12 months. Sooner for smokers, allergy sufferers or carpets that get heavy use. This time can be extended up to 18 months for carpets that get limited use.
When is the best time of day to clean your carpets? When you can be off them for 4-6 hours. Most professional carpet cleaners can have your carpet dry to the touch in just a few hours, but there can still be some moisture present. Walking on damp carpets allows any soil on your shoes to track off and resoil the carpet. It can also be a slip hazard if you walk from freshly cleaned carpet onto vinyl or a hard surface.
We us the most up-to-date technology for superior carpet or rug cleaning: Truck mount. Many ordinary carpet cleaners still use the old manual method because it has been around for over 40 years. This technique only cleans from two directions, often producing only mediocre results.
The first step is to perform a free carpet audit. This inspection process will determine the type of cleaning method that is most suitable for your home. From the results, together we can determine the best techniques to return your carpet to peak condition.
To get started, call 973-343-7627 to schedule your appointment online today.
Friday, January 17, 2014
3 Home Health Benefits To Carpet Cleaning
Carpet cleaning can improve the appearance of your home and extend the life of your carpet, but perhaps the most valuable benefit from the process is improving you and your family’s health. According to the American Lung Association, if members of your household suffer from conditions that can affect their breathing, such as snoring or asthma, it’s especially crucial that you vacuum your carpets at least three times a week. Beyond vacuuming regularly, you may also benefit from having your carpets professionally cleaned at least once a year. If you’re not fully convinced of the benefits of professional carpet cleaning, consider the following top three ways the process leads to a healthier home:
1. Carpet cleaning eliminates trapped pollutants.
According to the Environmental Protection Agency, a dirty carpet can retain several sources of indoor air pollutants, including pet dander, cockroach allergens, lead, particle pollution, and everyday dirt and dust. Toxic airborne gases can adhere to these particles and also get trapped within the carpet. These toxic gases can be released through everyday activities such as vacuuming and walking across the carpet, which can cause them to contaminate the air in your home. Professional carpet cleaning services kills these bacteria through special shampooing formulas and can remove deeply trapped pollutants with high-powered vacuums.
2. Carpet cleaning can clear out dust mite infestations.
Many homes have dust mite infestations, yet most homeowners aren’t aware of the infestation, because the creatures are microscopic. Dust mites themselves aren’t allergens, but they often leave behind feces and body fragments which are. Because of the microscopic size of these particles, they can easily be inhaled when the area is disturbed, which can exacerbate allergies. Many professional carpet cleaning companies utilize a technique known as steam cleaning when performing carpet maintenance work, which exposes your carpet to high temperatures that dust mites can’t survive.
3. Carpet cleaning can help prevent mold growth.
Especially in areas with high humidity levels, dirty carpets are at a high risk of developing mold growth when exposed to moisture. In precipitous weather, moisture frequently gets tracked into the home and can sink deep in the carpet fibers if not dried and vacuumed immediately. Having your carpet cleaned regularly can prevent mold and mildew growth, because professional carpet cleaners have high-powered drying tools that annihilate moisture. By eliminating moisture, you can prevent mold growth that can be harmful to your health if ignored for too long.
Experience a ProCleanersNJ cleaning: Want to know what ProCleanersNJ Carpet Cleaning Services in North NJ are all about? Call us today for a free carpet cleaning estimate and more information at 973-343-7627
1. Carpet cleaning eliminates trapped pollutants.
According to the Environmental Protection Agency, a dirty carpet can retain several sources of indoor air pollutants, including pet dander, cockroach allergens, lead, particle pollution, and everyday dirt and dust. Toxic airborne gases can adhere to these particles and also get trapped within the carpet. These toxic gases can be released through everyday activities such as vacuuming and walking across the carpet, which can cause them to contaminate the air in your home. Professional carpet cleaning services kills these bacteria through special shampooing formulas and can remove deeply trapped pollutants with high-powered vacuums.
2. Carpet cleaning can clear out dust mite infestations.
Many homes have dust mite infestations, yet most homeowners aren’t aware of the infestation, because the creatures are microscopic. Dust mites themselves aren’t allergens, but they often leave behind feces and body fragments which are. Because of the microscopic size of these particles, they can easily be inhaled when the area is disturbed, which can exacerbate allergies. Many professional carpet cleaning companies utilize a technique known as steam cleaning when performing carpet maintenance work, which exposes your carpet to high temperatures that dust mites can’t survive.
3. Carpet cleaning can help prevent mold growth.
Especially in areas with high humidity levels, dirty carpets are at a high risk of developing mold growth when exposed to moisture. In precipitous weather, moisture frequently gets tracked into the home and can sink deep in the carpet fibers if not dried and vacuumed immediately. Having your carpet cleaned regularly can prevent mold and mildew growth, because professional carpet cleaners have high-powered drying tools that annihilate moisture. By eliminating moisture, you can prevent mold growth that can be harmful to your health if ignored for too long.
Experience a ProCleanersNJ cleaning: Want to know what ProCleanersNJ Carpet Cleaning Services in North NJ are all about? Call us today for a free carpet cleaning estimate and more information at 973-343-7627
Tuesday, November 19, 2013
TV Commercial * carpet cleaning * upholstery cleaning * tile & grout cleaning ProCleanersNJ
#Super Excited! #tvcommercial is Ready and will be airing on #December
#morriscounty #sussexcounty #bergencounty #hudsoncounty
#hunterdoncounty #passaiccounty #warrencounty #essexcounty commercial will be airing on the following channels.
#FoodNetwork
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#SOAP...
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#morriscounty #sussexcounty #bergencounty #hudsoncounty
#hunterdoncounty #passaiccounty #warrencounty #essexcounty commercial will be airing on the following channels.
#FoodNetwork
#Hallmark
#HLN
#Hallmarkmoviechannel
#MNBC
#OWN
#Oxygen
#SOAP...
#TVland
Let us know what you think.... All suggestions are welcome :)
Monday, October 14, 2013
For Asthma, Should I Remove My Carpet?
I found this great article, that will answer this commonly ask question.
For Asthma, Should I Remove My Carpet?
The Carpetology Blog: For Asthma, Should I Remove My Carpet?
For Asthma, Should I Remove My Carpet?
The Carpetology Blog: For Asthma, Should I Remove My Carpet?
Friday, August 16, 2013
Four Steps to a Fresh, Clean, Healthy Carpet
If you're thinking about having your carpets cleaned, we encourage you to
follow these four steps:
Step #1: Make a commitment to yourself to get your carpets cleaned. The
longer they remain dirty, the sooner they wear out (or "ugly out"). Plus,
the longer you have to breathe the pollen, germs, parasites, and chemicals
that kick up out of your carpet as you walk.
Step #2: List your objectives: Do you want it to look good - or do you
want it to be good and healthy? Do you want to work with a skilled,
experienced, reputable company prepared to earn your trust - or will you
risk your home and its furnishings to the company who offers the lowest
price - knowing they might not be in business tomorrow?
Step #3: Ask questions. The way to learn about a company is to ask specific
questions and listen carefully to the answers. Here are some tough questions
to ask a carpet cleaner before he begins to clean your carpet:
1) What method of carpet cleaning do you recommend?
2) What type of equipment do you use?
3) How many gallons of water will it take to clean my carpet?
4) What percentage of the total gallons used will be removed before
you leave?
5) How long before I can move all my furniture back in?
6) How often should I have my carpet cleaned?
7) Will your technician be able to show me his training certification
when he arrives?
8) Are you a member of www.angieslist.com?
Step#4: Once you are convinced you are working with an honest, competent
professional, invite him into your home for a written quotation. This will
eliminate those pesky surprises.
By following these four steps, you'll have all you need to make an informed,
intelligent decision. If you just want a quick, cheap carpet cleaning, many
companies in the phone book can help. Or, you can rent a shampooer from
the grocery store and do it yourself.
But if you want "the most painless, the most thorough carpet cleaning
experience ever," call ProCleanersNJ 973-343-7627.
We'll be happy to answer your questions, provide you with a ballpark estimate
over the phone, or arrange to meet you at your home for a free written quote
- without cost or obligation.
http://www.procleanersnj.com/
follow these four steps:
Step #1: Make a commitment to yourself to get your carpets cleaned. The
longer they remain dirty, the sooner they wear out (or "ugly out"). Plus,
the longer you have to breathe the pollen, germs, parasites, and chemicals
that kick up out of your carpet as you walk.
Step #2: List your objectives: Do you want it to look good - or do you
want it to be good and healthy? Do you want to work with a skilled,
experienced, reputable company prepared to earn your trust - or will you
risk your home and its furnishings to the company who offers the lowest
price - knowing they might not be in business tomorrow?
Step #3: Ask questions. The way to learn about a company is to ask specific
questions and listen carefully to the answers. Here are some tough questions
to ask a carpet cleaner before he begins to clean your carpet:
1) What method of carpet cleaning do you recommend?
2) What type of equipment do you use?
3) How many gallons of water will it take to clean my carpet?
4) What percentage of the total gallons used will be removed before
you leave?
5) How long before I can move all my furniture back in?
6) How often should I have my carpet cleaned?
7) Will your technician be able to show me his training certification
when he arrives?
8) Are you a member of www.angieslist.com?
Step#4: Once you are convinced you are working with an honest, competent
professional, invite him into your home for a written quotation. This will
eliminate those pesky surprises.
By following these four steps, you'll have all you need to make an informed,
intelligent decision. If you just want a quick, cheap carpet cleaning, many
companies in the phone book can help. Or, you can rent a shampooer from
the grocery store and do it yourself.
But if you want "the most painless, the most thorough carpet cleaning
experience ever," call ProCleanersNJ 973-343-7627.
We'll be happy to answer your questions, provide you with a ballpark estimate
over the phone, or arrange to meet you at your home for a free written quote
- without cost or obligation.
http://www.procleanersnj.com/
Friday, June 21, 2013
100% No-Risk Guarantee
We want you to be more than pleased - we want you to be absolutely delighted - with every carpet, upholstery, rug, or tile & grout cleaning we do.
Why? If we make a raving fan of you, you will tell your friends and neighbors and we won't have to print up and distribute these pamphlets anymore. How do we know? Because, before we left Florida, we
operated for 12 of 16 years with no advertising - only returns and referrals. If we don't make a raving fan of you, then we have to buy every job forever. That is not profitable.
So every job comes with our iron-clad, risk-free guarantee.What does this mean? Simply this:
If you aren't happy with our work,
we'll clean the area again for free.
And, if you still aren't pleased,
you pay nothing.
Many companies do not guarantee their work. Maybe they are afraid too many people would want their money back. Care to guess how many have asked for their money back from us in the past 24 years? We stand behind our work 100%. If you ever have a question or concern about our work, please call us right away. We want every client to be a raving fan.
Monday, June 10, 2013
Why You Want A Clean, Healthy Carpet
Why You Want A Clean, Healthy Carpet
further protected by our ...
Which do you want? A carpet that looks good.
Or a carpet that is good, clean and healthy.
More and more cleaners are getting trained and certified just to compete against the fly-by-nights that
abound in this field (like doctors, lawyers, and used car salesmen). But few demonstrate an
understanding of the chemistry and physics that would help keep them out of trouble.
For example, I've heard of truck-mount operators brag that their unit heats the water to 250 degrees F.
Pretty interesting, since water turns to steam at 212 degrees.
They also brag, "My system will clean and disinfect your carpet because of the hot water." Pretty
interesting, since you have to boil stream water for five, preferrably ten minutes to kill the bugs
before you can drink it. If their unit puts the water on the carpet at 211 degrees (impossible since the
heater is at least 50 to 100 feet of hose away), it can’t raise the temperature of the carpet fiber enough
to disinfect and trying to would wreck the carpet. A carpet can only be disinfected chemically. This
should be done first, then cleaned to remove the residue. It's too bad many cleaners (those who
do pay for training) are not being taught this.
Actually, we have a way to disinfect without using disinfectant chemicals but if I told you how we
did that, well, (Ask me when we are alone, or as Jack Bauer would say, on a secured line.)
I'm not telling you about all these critters to scare you. Go on the E.P.A. web-site and see what they
recommend. "Two adults, no kids, no pets, no smoking - carpets should be cleaned once or twice per
year depending on climate and outdoor air quality" - not because of how it looks, but for
your health.
If all you want is "cheap", there's no telling what you'll get - you could get a ‘72 Pinto Stationwagon
or an ‘87 pick-up truck. It might get you there. This level of results can be achieved by calling just
about anybody in the yellow pages or by renting a machine from the grocery store yourself.
If you want to protect your investment in carpeting; if you want to protect your family from germs
and parasites, pollens, chemicals, and the risk of mold and mildew from over-saturation of carpets
and pads underneath, you're invited to call ProCleanersNJ carpet cleaners. You'll receive a free
written quote with no obligation. If you give us the go-ahead, you are
further protected by our ...
Monday, May 6, 2013
Value vs. Price
Price is what you pay. Value is what you get.
Here's a little story to illustrate the difference. Once upon a time, a local nursing home called because the local furniture store recommended me. They wanted a bid to clean 7,000 square feet of corridors in the facility. After measuring it up, I gave the administrator my price. Based on the story I heard through the grapevine (last guys didn't get it clean - just wet. And it smelled like a wet dog for 2 days), I expected my price to be higher. It soon became apparent the previous truck-mount guys were pretty proud of themselves - they had charged 50% more than me!
She quickly accepted my offer (before I changed my mind) and we set about with the security guy to schedule the work. It had to be done after dinner (7:00 P.M.) and completed before it got too late (patients had to sleep). I said, "How about Monday and Tuesday evenings? The security guy says, "Which one?" I said, "Both, why? How long did it take the last guys?" He said, they were in at 7:00 and out by 10:00." I said, "You mean two guys did 7,000 square feet in 3 hours and charged 50% more than I'm charging and left it dirty and wet and smelling like a wet dog for 2 days and got paid?"
He said, "Yep."
It took my 3-man crew 9 hours over 2 nights. We left the carpet clean, fresh, and dry. That's value and price!
Thursday, March 7, 2013
How to clean carpets professionally- Video
You tube video - ProCleanersNJ, I made demo, on how I clean a carpet professionally
I hope everyone enjoys it.
Let me know if you have questions or ideas of a future video
Thank you
Chris
http://www.youtube.com/watch?v=jgaCFsnmKsg
Also Like us in Facebook for special promotions https://www.facebook.com/ProCleanersNJ?ref=hl
I hope everyone enjoys it.
Let me know if you have questions or ideas of a future video
Thank you
Chris
Also Like us in Facebook for special promotions https://www.facebook.com/ProCleanersNJ?ref=hl
Monday, February 11, 2013
Crawlin’ Critters and Crud:
A Guide to the Slime, Grime, and Livestock
That's Sleeping, Creeping and Galloping Through Your Carpet. Asphalt. Bacteria. Car exhaust. Chemicals. Coffee. Dirt. Dust. Earth. Fertilizer. Food particles. Fungus. Gravel. Grease. Grit. Hair. Herbicides.Industrial waste. Jelly. Kool Aid. Lint. Milk. Mud. Nicotine.Orange juice. Pesticides. Pet stains. Pollen. Pollutants. Rock.Sand. Soda. Soil. Soot. Tar.Tobacco Smoke. Urine. Vomit.Yucky stuff.
Plus, don't forget living creatures, such as fleas, dust mites, and other parasites and germs that live, hide, and breed in your carpet. Once they set up housekeeping, they multiply. (Will you help us? We're trying to find at least one thing that's in your carpet for every letter of the alphabet. So far, we don't have anything for Q, W, X,or Z. If you can think of something that could be in your carpet that begins with these letters - or any other letters - please call, 973-343-7627 write, or e-mail info@procleanersnj.com and we'll consider including them in our next- consumer's guide.)
Crawlin’ Critters and Crud:
Friday, January 25, 2013
Six Costly Misconceptions about Carpet Cleaning
Misconception #1: You should wait as long as possible before cleaning your carpet.
carpet backing begins to wick up as the carpet dries, long after the cleaner has left. This causes what I
am often faced with - "re-deposition." This is dirt that was dissolved but not removed, and has now
wicked up and "re-deposited" inside the fibers. It is harder to remove than dirt that is walked
onto the fibers.
You can test my theory if you have a carpet that has been down for two or three years. Take a glass of distilled water and pour it into a clean area of the carpet - where there are no spots and out of the
make it look nice.
this stuff could not fit in a 1-gallon zip-loc. If you put a handful of that stuff under a microscope,
what do you think you would see? Pollen, mold and mildew spores, bacteria, fleas, dust mites,
parasites (or their feces and carcasses).
Now think about the cigarette smoke, car exhaust and the lawn fertilizers, pesticides, and herbicides carried in on the children's shoes or pets paws.These chemical contaminants can't be seen, either.Studies have shown that the carpet is a major contributor to allergies or respiratory disorders of any kind, including asthma, bronchitis, emphysema, red itchy eyes, sinus infections, headaches, etc.
Because I started out in hotels which were open and active 24 hours a day, I was rooted in the dry
and floppier. Dry methods always restore a carpet the way dry cleaning restores a wool suit.
I wish this were true, but it seldom is in most service businesses. Rip-offs #1 & #2 described the "bait
No. Dirt is abrasive like sandpaper. Every time you step on your carpet, this grit grinds your fibers. A
dirty carpet will not last as long as a clean carpet. Vacuuming often is a good idea, but it is not
enough. I prevacuum every carpet with what I call my "mega-vac". It has a lot of suction, but, more
importantly, it runs on two counter-rotating cylindrical bristle brushes. It lifts the pile and brings the
grit up and out of your carpet before we start to clean. If you ever saw what it removes from carpets
just vacuumed by the client, you would be amazed.
dirty carpet will not last as long as a clean carpet. Vacuuming often is a good idea, but it is not
enough. I prevacuum every carpet with what I call my "mega-vac". It has a lot of suction, but, more
importantly, it runs on two counter-rotating cylindrical bristle brushes. It lifts the pile and brings the
grit up and out of your carpet before we start to clean. If you ever saw what it removes from carpets
just vacuumed by the client, you would be amazed.
Also, many say, "It seems like my carpet got dirty so much faster after I cleaned it the first time."
True. Some of this could have to do with a cleaner leaving a detergent residue. This is usually not the
case. More likely, they flooded the carpet and dissolved fine dirt that had penetrated the porous
backing of the carpet and accumulated on top of the pad. Hot water extraction equipment can saturate
below the backing but can only extract above the backing. A fluid, like air and water, always takes the path of least resistance, through the surrounding fibers as he moves the wand. The mud below the True. Some of this could have to do with a cleaner leaving a detergent residue. This is usually not the
case. More likely, they flooded the carpet and dissolved fine dirt that had penetrated the porous
backing of the carpet and accumulated on top of the pad. Hot water extraction equipment can saturate
carpet backing begins to wick up as the carpet dries, long after the cleaner has left. This causes what I
am often faced with - "re-deposition." This is dirt that was dissolved but not removed, and has now
wicked up and "re-deposited" inside the fibers. It is harder to remove than dirt that is walked
onto the fibers.
You can test my theory if you have a carpet that has been down for two or three years. Take a glass of distilled water and pour it into a clean area of the carpet - where there are no spots and out of the
traffic pattern.Then walk away. If you come back tomorrow and see a spot or ring of brown, that's the
dirt accumulated in and under your carpet. If it were a brand new carpet, you would obviously see
nothing.
Misconception #2: The only reason to clean the carpet is to remove dirt and stains - to dirt accumulated in and under your carpet. If it were a brand new carpet, you would obviously see
nothing.
make it look nice.
No
As we've discussed, there is an accumulation of fine silt down in the carpet that I remove with my
mega-vac. This is stuff nobody could see. Sometimes, depending on a client's vacuuming efficiency, this stuff could not fit in a 1-gallon zip-loc. If you put a handful of that stuff under a microscope,
what do you think you would see? Pollen, mold and mildew spores, bacteria, fleas, dust mites,
parasites (or their feces and carcasses).
Now think about the cigarette smoke, car exhaust and the lawn fertilizers, pesticides, and herbicides carried in on the children's shoes or pets paws.These chemical contaminants can't be seen, either.Studies have shown that the carpet is a major contributor to allergies or respiratory disorders of any kind, including asthma, bronchitis, emphysema, red itchy eyes, sinus infections, headaches, etc.
Misconception #3: One cleaning method is as good as another.
No.
method. I have since investigated all of the other dry methods - 'dry-foam' and the 'powder method.' I
wouldn't give you a nickel for either.The former always leaves a residue. I know, because I experimented with a dry-foam machine for upholstery. It worked exactly like that same company's carpet machine (the industry icon for dry-foam). Every solution I tried in it, the one formulated by the equipment manufacturer, as well as several local brands, left residue. I also studied half a dozen of the leading brands of carpet foams in aerosol cans available to consumers - again, every one of them left a residue.
The latter, the powder method, is designed to be a do-it-yourself method because the powder is wouldn't give you a nickel for either.The former always leaves a residue. I know, because I experimented with a dry-foam machine for upholstery. It worked exactly like that same company's carpet machine (the industry icon for dry-foam). Every solution I tried in it, the one formulated by the equipment manufacturer, as well as several local brands, left residue. I also studied half a dozen of the leading brands of carpet foams in aerosol cans available to consumers - again, every one of them left a residue.
supposed to take 6 hours to do it's thing before you vacuum it up. This eliminates professional use. I
served half a dozen Holiday Inns in New Jersey in the early days. When they switched to 60-day pay,
I put them on 'cash-on-completion.' That lasted a couple of months. The one in New Jersey, started
using the powder method in-house to maintain their 6000 square feet of banquet rooms. After 2 years,
the executive housekeeper sheepishly hired me to come in and touch them up. When I got there, I
found literally not a place in a 6000 square-foot room I could set my foot without stepping on a spot.
I pre-sprayed and scrubbed it with my "spin-bonnet" and it came up like new. The powder hadn't served half a dozen Holiday Inns in New Jersey in the early days. When they switched to 60-day pay,
I put them on 'cash-on-completion.' That lasted a couple of months. The one in New Jersey, started
using the powder method in-house to maintain their 6000 square feet of banquet rooms. After 2 years,
the executive housekeeper sheepishly hired me to come in and touch them up. When I got there, I
found literally not a place in a 6000 square-foot room I could set my foot without stepping on a spot.
absorbed a single spot in 2 years! We discussed hot-water-extraction under rip-off #4. I've tried to
incorporate new breakthrough approaches to "steam" (hot-water extraction) when they came out with
a new kind of wand or power head that was supposed to increase mechanical action (scrubbing) and
decrease saturation. I've never found an approach using the spray-and-suck thing that didn't over-
saturate the carpet - which always means the mud they make under the carpet will wick up later as it
dries. And, when they try really hard to get a neglected carpet clean, that's when they really saturate
a new kind of wand or power head that was supposed to increase mechanical action (scrubbing) and
decrease saturation. I've never found an approach using the spray-and-suck thing that didn't over-
saturate the carpet - which always means the mud they make under the carpet will wick up later as it
dries. And, when they try really hard to get a neglected carpet clean, that's when they really saturate
the pad underneath and, if it takes more than 48 hours to dry (despite what you may hear in ads, this
is all too common) you have mold and mildew. Mold remediation (killing it before it spreads) is a
very expensive proposition! (Studies show it is the major contributor to asthma).
is all too common) you have mold and mildew. Mold remediation (killing it before it spreads) is a
very expensive proposition! (Studies show it is the major contributor to asthma).
Also, cleaners who use truck-mounted hot-water-extraction will be the first to admit that those who
have not been successfully trained to use that equipment can do more damage than good. We
discussed under Rip-off #4 how many cleaners actually get trained and how effective the training
have not been successfully trained to use that equipment can do more damage than good. We
discussed under Rip-off #4 how many cleaners actually get trained and how effective the training
can be in eliminating problems. Not all the guys who attend training are the guys who got A's in
school. On the other hand, many are not the type who did well in "shop class", either. You want
someone who did both - not always easy to find.
school. On the other hand, many are not the type who did well in "shop class", either. You want
someone who did both - not always easy to find.
Misconception #4: Having expensive, high-tech equipment is all a company needs to clean your
carpets properly.
Not necessarily. They need to be
sucessfully trained to use it. I told the story under Rip-Off #4 about a guy who got trained and the
training opened up whole new vistas for cutting corners and cheating. But anybody can cheat
using any method. I didn't send my own son out alone for the first time until he went through the
training class, and took extra courses on spotting, and worked with me for over 3 months.Then there are guys like Tim Taylor who say, "If one is good, two is better. Let's use more heat, more
using any method. I didn't send my own son out alone for the first time until he went through the
training class, and took extra courses on spotting, and worked with me for over 3 months.Then there are guys like Tim Taylor who say, "If one is good, two is better. Let's use more heat, more
chemical, more water, more suction, more power, arh, arh, arh! We'll get done faster and make more
money!" Having operators that are trained and certified does not mean they will exercise restraint on
your carpet on any given day.
It looked better...after 1500 cleanings!
Wet-cleaning a carpet always deteriorates it, like laundering new blue jeans- they just get floppier money!" Having operators that are trained and certified does not mean they will exercise restraint on
your carpet on any given day.
and floppier. Dry methods always restore a carpet the way dry cleaning restores a wool suit.
I had a 3-foot square of carpet left over from having new carpet installed in my house just
before I started cleaning. I used it to demonstrate our methods in 5 homeimprovement trade shows.
On the way back from the last show, I figured up the number of times, in 5 shows, that piece had
been cleaned. I came up with 1500! When I got home, I marched it into the living room and threw it
down in the middle. It looked better than carpet that was barely two years old! Then I threw it back
on the front porch where it had always served as my welcome mat.
before I started cleaning. I used it to demonstrate our methods in 5 homeimprovement trade shows.
On the way back from the last show, I figured up the number of times, in 5 shows, that piece had
been cleaned. I came up with 1500! When I got home, I marched it into the living room and threw it
down in the middle. It looked better than carpet that was barely two years old! Then I threw it back
on the front porch where it had always served as my welcome mat.
Misconception #5: The company that offers the lowest price is the company you should hire.
This may be true for landlords and people moving out of rental units. Since they don't have to live
there, they can say they had the carpets professionally cleaned even if it looks worse than it did before. I'm not saying all landlords practice this. I do business with many landlords who require their
tenants to use my services to protect their investment in carpeting. I also have been hired by landlords
to come and clean after a tenant tried renting the rug doctor or hiring the cheapest guy. I usually
there, they can say they had the carpets professionally cleaned even if it looks worse than it did before. I'm not saying all landlords practice this. I do business with many landlords who require their
tenants to use my services to protect their investment in carpeting. I also have been hired by landlords
to come and clean after a tenant tried renting the rug doctor or hiring the cheapest guy. I usually
remove a bucket of dirt with the mega-vac before I start, besides all the stains they left. I find it hard
to explain that.
to explain that.
If you have to live there, or if you will be the one who pays to replace it, I suggest you throw out the lowest three bids. Just like in the automobile industry, the difference between the cheapest and the
best may be a factor of 10 times or more. Like a used Yugo for $300 or a new Rolls for
best may be a factor of 10 times or more. Like a used Yugo for $300 or a new Rolls for
$300,000.Consumers who find themselves irresistibly attracted to the lowest price often go through very painful experiences before they have their first "painless" carpet cleaning experience. I hear their
stories.
Misconception #6: Any honest carpet cleaning company should be able to give you an exact price quote over the telephone.
I wish this were true, but it seldom is in most service businesses. Rip-offs #1 & #2 described the "bait
-and-switch" and "add-on" scams used by unethical cleaners. Honest, experienced cleaners charge by
the square foot because all rooms are not the same size. So, I need to know the exact number of
square feet. I use a tape to measure each room. To determine how long it will take me to clean the
carpet, I need to know 3 more things:
the square foot because all rooms are not the same size. So, I need to know the exact number of
square feet. I use a tape to measure each room. To determine how long it will take me to clean the
carpet, I need to know 3 more things:
1) The type of carpet. Some carpets are easier to clean than others.
2) The amount and type of soiling. Carpet that hasn't been cleaned in 10 years will take longer than
one we have cleaned in the last 6 months.
one we have cleaned in the last 6 months.
3) The amount of furniture that will have to be moved. A room with furniture typically takes at least
twice as long to clean as one that is clear. If you can move it out or work around it, you'll save
money.
twice as long to clean as one that is clear. If you can move it out or work around it, you'll save
money.
Now, for new customers, we like to schedule an in-home
carpet care
consultation.'
We open a new file and actually leave a folder with you. In it, we identify the face yarn in every
room, determine the current condition and remaining useful life, assess the potential for permanent
stains which can be patched, and stains requiring special procedures, and then suggest a
maintenance approach that would be "traffic- relevant." We then offer a price to do all or just that
part you want done at that time.We also include a signed copy of our written 100% money-back
guarantee. That way, you can meet us, evaluate what we recommend about your carpet, and ask
specific questions before you decide.We feel this is a better way to start a relationship with a client
ProCleanersNJ
we hope to do business with for a long time.
stains which can be patched, and stains requiring special procedures, and then suggest a
maintenance approach that would be "traffic- relevant." We then offer a price to do all or just that
part you want done at that time.We also include a signed copy of our written 100% money-back
guarantee. That way, you can meet us, evaluate what we recommend about your carpet, and ask
specific questions before you decide.We feel this is a better way to start a relationship with a client
ProCleanersNJ
Friday, January 18, 2013
How To Avoid Four Carpet Cleaning Rip-offs
How To Avoid Four Carpet Cleaning Rip-offs
Rip-off #1: Unbelievable Low Price
Maybe I can demonstrate how false this claim is by relating a little horror story from my early days - one of many thousands.
Rip-off #1: Unbelievable Low Price
To some degree, all of us are attracted by low price because we want to work within a budget. But some carpet cleaners use price as the bait for their false and misleading advertising. They offer a cheap price - usually between $60.00 and $80.00per room - and then, once you've taken off work and moved out all of your furniture, come into your home and insist that you're going to need all of these "add-ons". It's as if you were
buying a car and found that the dealer was charging you extra for the tires and steering wheel. These are the guys who argue that you need
soil-protection, then spray down plain water. Carpet cleaning is not as cheap as some unethical carpet cleaners would have you to believe.
Everybody knows, "you get what you pay for" and, "if it sounds too good to be true, it is."
Rip-off #2: Bait and Switch
"Dual-process" "steam" carpet cleaning describes the process of shampooing or heavy pre-conditioning, followed with hot-waterextraction.
Since this procedure is about the only way to make hotwater-extraction (falsely called "steam") the least bit effective, it is really not optional. Unfortunately,
unethical carpet cleaners often use "dualprocess" as a bait-and-switch technique.
Here's how it's done:
First, they "bait" you with a basic cleaning (single process) at an unbelievably low price. Then, when you call, or after they get into your home and inspect your carpet, they try to "switch" you to the more-expensive dual-process cleaning. If you don't go for their switch, they often just walk, or you'll likely receive a quick
cold-water spray-and suck using little or no chemical (yielding worse than no results) and they, of course, won't guarantee their work.
Rip-off #3: Unsupported claims.
“This cleaning method is the best.”
Of course, you'll see this in every ad, and rightfully so. If a cleaner is not himself convinced that his methods are the "best", then what are they?
Fastest? Most profitable? Easiest? Least fatiguing? Who would want a cleaner that didn't at least try to convince you that his methods are the most effective. But remember this: the method that's best for you is the method that achieves your goal. Let's say you want a method that
restores your carpet to as like-new condition as possible, reduces your exposure to pathogens and contaminants, that dries quickly, and leaves
the carpet smelling fresh. Then a method that soaks the carpet, takes days to dry, looks worse than it did before, and smells like a wet dog for
a couple of days, will probably not be the method for you. So before you choose a carpet cleaner, identify your objectives. Then select the method
that is most likely to achieve your goals.
Rip-off #4: Outdated Beliefs:
When I first started, I was trained for 2 weeks in the use of the "Spin-Bonnet" metho hotels of New Jersey. I was a degreed Engineer, no stranger to education, and I felt I needed a broader background than: "just mix it up, spray it down, and scrub it back up. If
the spots don't come out, squirt some of the concentrate on it and it will scrub right out." (Actually, I got on quite famously this way for about a
year).I found one supplier who had put together a complete formal training
program including:
- carpet construction and fiber identification
- chemistry of cleaning and spot removal
- carpet cleaning methods
- how to fix problems associated with cleaning
- how to repair split seams, permanent stains, etc.
...which they got accredited - passing the exam meant you would actually receive college credit. I received post-graduate credit. Anyway, here's what happened.
It took a year for them to call me with a date. I thought, with 600-800 cleaners, plus janitors and employees, they were all filled up,right? Nope.With the instructor's three new employees (guys he had to train anyway), me, and 2 other guys, we had 6 - enough to give the course. Well, we learned about chemistry and pH and how to identify and select the right stuff for the job, right? One of the cleaners was an independent who had never before received any training. Now, armed with all this new information, he figured out how to save time and money. A few days after the course, I got a call. He wanted me to help him fix a
problem with his 1,000 square foot job. When I got there, I found he had used austic soda to boost his pH (so he could go faster). This caused the whole area to "brown-out" (turn yellow). I recognized the problem from the class and spent hours with my "spin-bonnet" methods fixing it. When we were through, he asked me, "how much?" On an hourly basis, I
told him $300. By the look on his face, I could tell he only charged his client $250. He charged only .25 cents per square foot (easy to get jobs that way!)
problem with his 1,000 square foot job. When I got there, I found he had used austic soda to boost his pH (so he could go faster). This caused the whole area to "brown-out" (turn yellow). I recognized the problem from the class and spent hours with my "spin-bonnet" methods fixing it. When we were through, he asked me, "how much?" On an hourly basis, I
told him $300. By the look on his face, I could tell he only charged his client $250. He charged only .25 cents per square foot (easy to get jobs that way!)
He probably did the whole job in less time than it took to fix it and made almost $100 per hour - until he paid me to fix it.
The moral of the story is:
1. Very few cleaners around Northern New Jersey got trained that year.
2. Just because someone gets trained doesn't mean he's fit for the job.
3. It's a good thing I learned how to fix problems caused by mistakes
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